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Personal data protection and privacy statement

Personal data protection and privacy statement

MARINETEK ADRIATIC d.o.o., Draga 2, Šibenik, OIB: 15333147550 (hereinafter: MARINETEK) takes your privacy seriously and applies high standards of security and protection of personal data in our business and in relationship with our users.

This privacy statement explains what information we collect, how we store, transfer, and use personal information. If you would like to know the details about personal information we have about you, please contact us at the contacts below.
Some data we collect can be considered personal and protected in accordance with EU Regulation 2016/679 (General Data Protection Regulation).

When we post changes to this privacy statement, we will include the statement that was last modified. If we significantly change the statement or the way we use your personal information, we will notify you by making a clear notice prior to making the changes or by sending a notice directly. We recommend that you review this statement from time to time.

1. Why we collect the data

We only process your data for purposes that are justified by our services. We process the information in compliance with your fundamental right to privacy, including the need to protect personal integrity and privacy. We always pay attention not to collect more data than we need to deliver you the desired service.

Unless otherwise stated, MARINETEK determines the purpose and methods of collecting your data, and in legal terms this would mean that we act as a “controller” of personal data.

We collect data in order to:

  • Conclude and execute contract for the provisions of requested services and in order to issue an invoice for the specified services and products
  • Respond to your inquiries, complaints and claims
  • Comply with the legal obligations under which we are required to collect your personal information
  • Use cookies that help us deliver services, allow the website to function properly and to give you a better user experience
  • Provide you with information about products, services and benefits (by subscribing to the Newsletter and direct marketing) and only when you want it or give consent.

2. What data we collect

Contract for the provision of services
If you want to conclude a contract with us, in relation to the products and services we offer, we will collect basic information from you, such as: name, surname, personal identification number (OIB), address, telephone number, etc.
If you do not wish to give the personal information that we need for the contract, we will not be able to conclude the contract and provide you with the requested service. 

Inquiries / Complaints / Claims
If you are not satisfied with something or would like to report, advertise or ask for something, we will need following information from you: name and surname, address, telephone number and other information that you can provide or that are necessary to act upon your request, complaint or objection.

Legal obligations
The law determines which data can be collected based on the Accounting Act, the VAT Act, the Cash Fiscalization Act, the General Tax Act (prescribes which data should be included in the invoice. We are obliged to collect all data from you to ensure the validity of the issued invoice) etc.

Newsletter and direct marketing
Based on your subscription to our Newsletter or by giving your consent for direct marketing (e.g., by e-mail or directly by signing the consent form upon arrival at our branches), we will process only those personal data that you had given us and only for our business purposes, such as, for example, e-mail address, telephone or mobile phone number, address, etc.

3. How we collect data

In general, we collect data in the following ways:

  • When you request our services, such as information about our products and services and for the purpose of concluding and executing contracts
  • When you provide them to us explicitly, for example by subscribing to the Newsletter, by sending an e-mail or by making a phone call, etc.
  • When you give us your consent, and when your consent is the basis for the processing of personal data (for example for direct marketing)
  • When you submit a complaint, claim or inquiry to us
  • By using the MARINETEK website, as our website uses cookies, which can store some personal data. You can find out what cookies are and how we use them in our Cookie Policy, which can be found at www.marinetek.hr

Wherever possible we will inform you further about what information you need to give us before starting using our services.

4. How we protect your data

We have adequate technical and administrative security measures in order to ensure that our users’ data is protected from unauthorized or accidental access, use, alteration or loss. The measures taken are regularly checked and continuously adjusted to the current state of technology.

We treat your data in accordance with the law. We also require that our suppliers and service providers provide safety assessments and demonstrate their compliance with applicable laws and industry standards.

We regularly review, upgrade, and update workflows, business processes, and technical measures to improve your privacy and to ensure that we adhere to our own internal policies.

5. How we share your information

MARINETEK may give your personal data to the third parties only in the following cases:

  • for the purpose of fulfilling legal obligations, i.e., for the courts or other competent institutions, and for the purpose of conducting civil, criminal, misdemeanor or other proceedings;
  • to protect the rights, security or property of MARINETEK (in which case, for example, it will submit data to the Ministry of the Internal Affairs);
  • if necessary for the purpose of concluding and / or executing contract with you
  • we may also share your data with our data processing managers, who guarantee the implementation of appropriate technical and organizational measures to ensure the protection of personal rights;
  • in other cases, if you have given your consent.

In any case, when sharing your personal data with the third parties, MARINETEK will prohibit the use of your personal data for the purposes other than those that are the subject of the contract. It will also oblige the third party to maintain the confidentiality of personal data.

6. How long we will keep your data

We will store your personal data in a form that allows identification only for the period necessary for the purposes for which the personal data are processed or if certain regulations of our country require from the controller to keep personal data. Personal data may be stored for a longer period under certain prescribed conditions, such as for statistical purposes and for the purposes in the public interest.

If we process your data based on consent and if you withdraw it, we will stop processing your data and will no longer use it for the given purposes, but this may result in the inability to use some additional benefits.

Please note that we will not delete your data in the specified time intervals if there is a procedure of forced collection of unpaid overdue receivables or if another procedure is initiated. In this case your personal data will be deleted after the final completion of the same procedure or after an obsolete of the claim that regulate obligatory-legal relations.

Also, if the personal data were collected for the purpose of concluding some contract (e.g., a service contract), we will keep such contracts for another 6 years from their conclusion and / or execution in order to protect our and your rights and interests.

7. Automated decision making and profiling

MARINETEK does not perform any automated decision making or profiling.

8. Your rights

  • The right to access the personal data – you have the right to request and receive in writing, by telephone or in person, your personal information that we process (if your identity is unequivocally checked and proven).
  • The right to correct or improve personal data – if your data is inaccurate or incomplete, you have the right to request in writing or in person to correct or add personal data by providing an additional statement (if your identity is unequivocally determined and proven). You are responsible for providing correct personal data and you are obliged to inform us about all relevant changes in personal data (change of name / surname, address, etc.)
  • The right to delete personal data – if there are no longer reasons for which your personal data is necessary, such data will be deleted. It is also important that deleting data is not contrary to applicable regulations. Deleting data for statistical purposes will be done when use of data is no longer possible to identify the person to whom the data relate on the basis of personal information, i.e., if they are not necessary for setting, realizing or defending legal claims.
  • Right to withdraw consent for marketing purposes – you have the right to withdraw consent given at any time for the delivery of our marketing email.
  • The right to object to the processing of personal data based on the legitimate interest of the company MARINETEK – you have the right to object at any time by stating the reasons relating to your interests in writing or in person at the address of our company. In that case, we will provide you with a notification whether the legitimate interests of our company exceed your interests and if it is necessary to further process personal data in order to meet or defend legal claims, in which case the data will continue to be processed.
  • The right to file a complaint to the supervisory authority – you have the right to submit in writing or in person at our offices, as well as to the Agency for Personal Data Protection.
  • The right to transfer personal data – you have the right to request in writing or in person at our offices that the data you have provided to us based on consent or on the basis of a contract to be available in a structured, common and machine-readable format.
  • Right to restrict processing – you have the right to request in writing or in person at the address of our company the temporary blocking of personal data processing if you are unsure about the accuracy of the data and if it is necessary to verify the accuracy of data, so the processing or deletin is not allowed. You have the right for temporary blocking of the access to this information if it is no longer needed, and you are looking for it in order to meet legal requirements or if you have filed a complaint and you are expecting a confirmation from MARINETEK whether our legitimate reasons exceed your reasons.

9. Abuse of rights

We may charge you a reasonable fee based on administrative costs or refuse to comply with a request if your requests are manifestly unfounded or excessive, and in particular because of their frequent recurrence.

10. Contact information

The company MARINETEK ADRIATIC d.o.o., Draga 2, Šibenik, OIB: 15333147550 is responsible for data processing.

Herby is contact information through which all information regarding the processing and use of personal data can be obtained are:

  • telephone number: +385 22 312 960
  • e-mail: ivana.bogdan@marinetek.net
  • address: Draga 2, Šibenik

*Last modified 22.09.2021. 

Director: Boris Miškić

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